[Lab] Zing 24 analysis

[Dave Hunt]

Ah perfect, just wanted to make sure we weren't going down the same rabbit
hole. ;)

On Tue, Sep 1, 2015 at 10:21 AM, Stephen Burke <steve at envirolaser.com>
wrote:

> Yes, they had the control panel assembly replaced.  Since it didn’t solve
> the problem, it was sent back.  I do believe Epilog refunded the cost.
>
> Stephen Burke
> Account Executive
> Envirolaser Ltd.
>
> 613-619-1013 cell
> 613-225-4726 office
>
> *From:* Dave Hunt <dave at huntgang.com>
> *Sent:* Tuesday, September 01, 2015 10:07 AM
> *To:* Stephen Burke <steve at envirolaser.com>
> *Cc:* Henri K <henri.kuschkowitz at gmail.com> ; lab <lab at artengine.ca>
> *Subject:* Re: [Lab] Zing 24 analysis
>
> I thought Epilog already had us replace one of the boards when this first
> occured?  Does anyone know which one it was to ensure we do not try that
> same part again?
>
> On Tue, Sep 1, 2015 at 9:51 AM, Stephen Burke <steve at envirolaser.com>
> wrote:
>
>> Not fixed yet, but could be soon.  Still have to get approval from
>> Artengine to order the parts.
>>
>> Stephen Burke
>> Account Executive
>> Envirolaser Ltd.
>>
>> 613-619-1013 cell
>> 613-225-4726 office
>>
>> *From:* Henri K <henri.kuschkowitz at gmail.com>
>> *Sent:* Tuesday, September 01, 2015 9:49 AM
>> *To:* lab at artengine.ca ; Stephen Burke <steve at envirolaser.com>
>> *Subject:* Re: [Lab] Zing 24 analysis
>>
>> Awesome Stephen!
>>
>> Thanks for leading the way and fixing it.
>>
>>
>> Much appreciated,
>> Henri
>>
>>
>> On September 1, 2015 at 9:48:15 AM, Stephen Burke (steve at envirolaser.com)
>> wrote:
>>
>> According to the tech support at Epilog, and based upon all the
>> testing/servicing they had me do, there are two components that would be
>> most likely the cause of the problem.
>>
>> sensor board (75%)
>> sensor cable (20%)
>>
>> The sensor cable connects the sensor board to a control board.  There is
>> only a 5% chance that it is the control board.  Of course, you have to
>> change the sensor board and cable first to determine if it is the control
>> board.
>>
>> I have submitted a quote to Artengine; if accepted the parts will be
>> ordered ASAP and the unit could be fully operational by September 25th.
>> Again, this all depends on the diagnosis being correct.
>>
>>
>> Stephen Burke
>> Account Executive
>> Envirolaser Ltd.
>>
>> 613-619-1013 cell
>> 613-225-4726 office
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>>
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>
>
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