Yes, they had the control panel assembly replaced. Since it didn’t solve the problem, it was sent back. I do believe Epilog refunded the cost.
Stephen Burke
Account Executive
Envirolaser Ltd.
613-619-1013 cell
613-225-4726 office
From: Dave Hunt
Sent: Tuesday, September 01, 2015 10:07 AM
To: Stephen Burke
Cc: Henri K ; lab
Subject: Re: [Lab] Zing 24 analysis
I thought Epilog already had us replace one of the boards when this first occured? Does anyone know which one it was to ensure we do not try that same part again?
On Tue, Sep 1, 2015 at 9:51 AM, Stephen Burke <steve at envirolaser.com> wrote:
Not fixed yet, but could be soon. Still have to get approval from Artengine to order the parts.
Stephen Burke
Account Executive
Envirolaser Ltd.
613-619-1013 cell
613-225-4726 office
From: Henri K
Sent: Tuesday, September 01, 2015 9:49 AM
To: lab at artengine.ca ; Stephen Burke
Subject: Re: [Lab] Zing 24 analysis
Awesome Stephen!
Thanks for leading the way and fixing it.
Much appreciated,
Henri
On September 1, 2015 at 9:48:15 AM, Stephen Burke (steve at envirolaser.com) wrote:
According to the tech support at Epilog, and based upon all the testing/servicing they had me do, there are two components that would be most likely the cause of the problem.
sensor board (75%)
sensor cable (20%)
The sensor cable connects the sensor board to a control board. There is only a 5% chance that it is the control board. Of course, you have to change the sensor board and cable first to determine if it is the control board.
I have submitted a quote to Artengine; if accepted the parts will be ordered ASAP and the unit could be fully operational by September 25th. Again, this all depends on the diagnosis being correct.
Stephen Burke
Account Executive
Envirolaser Ltd.
613-619-1013 cell
613-225-4726 office
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