<div dir="ltr">Ah perfect, just wanted to make sure we weren't going down the same rabbit hole. ;)</div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Sep 1, 2015 at 10:21 AM, Stephen Burke <span dir="ltr"><<a href="mailto:steve@envirolaser.com" target="_blank">steve@envirolaser.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">
<div dir="ltr">
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">
<div>Yes, they had the control panel assembly replaced. Since it didn’t
solve the problem, it was sent back. I do believe Epilog refunded the
cost.</div><span class="">
<div> </div>
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">Stephen
Burke<br>Account Executive<br>Envirolaser Ltd.<br><br><a href="tel:613-619-1013" value="+16136191013" target="_blank">613-619-1013</a>
cell<br><a href="tel:613-225-4726" value="+16132254726" target="_blank">613-225-4726</a> office</div>
</span><div style="FONT-SIZE:small;TEXT-DECORATION:none;FONT-FAMILY:"Calibri";FONT-WEIGHT:normal;COLOR:#000000;FONT-STYLE:normal;DISPLAY:inline">
<div style="FONT:10pt tahoma">
<div> </div>
<div style="BACKGROUND:#f5f5f5">
<div><b>From:</b> <a title="dave@huntgang.com" href="mailto:dave@huntgang.com" target="_blank">Dave Hunt</a> </div>
<div><b>Sent:</b> Tuesday, September 01, 2015 10:07 AM</div>
<div><b>To:</b> <a title="steve@envirolaser.com" href="mailto:steve@envirolaser.com" target="_blank">Stephen Burke</a> </div>
<div><b>Cc:</b> <a title="henri.kuschkowitz@gmail.com" href="mailto:henri.kuschkowitz@gmail.com" target="_blank">Henri K</a> ; <a title="lab@artengine.ca" href="mailto:lab@artengine.ca" target="_blank">lab</a> </div><div><div class="h5">
<div><b>Subject:</b> Re: [Lab] Zing 24 analysis</div></div></div></div></div>
<div> </div></div><div><div class="h5">
<div style="FONT-SIZE:small;TEXT-DECORATION:none;FONT-FAMILY:"Calibri";FONT-WEIGHT:normal;COLOR:#000000;FONT-STYLE:normal;DISPLAY:inline">
<div dir="ltr">I thought Epilog already had us replace one of the boards when this
first occured? Does anyone know which one it was to ensure we do not try
that same part again?</div>
<div class="gmail_extra">
<div> </div>
<div class="gmail_quote">On Tue, Sep 1, 2015 at 9:51 AM, Stephen Burke <span dir="ltr"><<a href="mailto:steve@envirolaser.com" target="_blank">steve@envirolaser.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT:1ex;MARGIN:0px 0px 0px 0.8ex;BORDER-LEFT:#ccc 1px solid">
<div style="WORD-WRAP:break-word" dir="ltr">
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<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">
<div>Not fixed yet, but could be soon. Still have to get approval from
Artengine to order the parts.</div><span>
<div> </div>
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">Stephen
Burke<br>Account Executive<br>Envirolaser Ltd.<br><br><a href="tel:613-619-1013" value="+16136191013" target="_blank">613-619-1013</a>
cell<br><a href="tel:613-225-4726" value="+16132254726" target="_blank">613-225-4726</a> office</div></span>
<div style="FONT-SIZE:small;TEXT-DECORATION:none;FONT-FAMILY:"Calibri";FONT-WEIGHT:normal;COLOR:#000000;FONT-STYLE:normal;DISPLAY:inline">
<div style="FONT:10pt tahoma">
<div> </div>
<div style="BACKGROUND:#f5f5f5">
<div><b>From:</b> <a title="henri.kuschkowitz@gmail.com" href="mailto:henri.kuschkowitz@gmail.com" target="_blank">Henri K</a> </div>
<div><b>Sent:</b> Tuesday, September 01, 2015 9:49 AM</div>
<div><b>To:</b> <a title="lab@artengine.ca" href="mailto:lab@artengine.ca" target="_blank">lab@artengine.ca</a> ; <a title="steve@envirolaser.com" href="mailto:steve@envirolaser.com" target="_blank">Stephen Burke</a> </div>
<div><b>Subject:</b> Re: [Lab] Zing 24 analysis</div></div></div>
<div> </div></div>
<div>
<div>
<div style="FONT-SIZE:small;TEXT-DECORATION:none;FONT-FAMILY:"Calibri";FONT-WEIGHT:normal;COLOR:#000000;FONT-STYLE:normal;DISPLAY:inline">
<div>Awesome Stephen!</div>
<div> </div>
<div>Thanks for leading the way and fixing it.</div>
<div> </div>
<div> </div>
<div>Much appreciated,</div>
<div>
<div style="FONT-SIZE:13px;FONT-FAMILY:helvetica,arial">Henri</div>
<div style="FONT-SIZE:13px;FONT-FAMILY:helvetica,arial"> </div></div><br>
<p style="COLOR:#000">On September 1, 2015 at 9:48:15 AM, Stephen Burke (<a href="mailto:steve@envirolaser.com" target="_blank">steve@envirolaser.com</a>)
wrote:</p>
<blockquote type="cite"><span>
<div dir="ltr">
<div></div>
<div>
<div dir="ltr">
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">
<div>According to the tech support at Epilog, and based upon all the
testing/servicing they had me do, there are two components that would be
most likely the cause of the problem.</div>
<div> </div>
<div>sensor board (75%)</div>
<div>sensor cable (20%)</div>
<div> </div>
<div>The sensor cable connects the sensor board to a control board.
There is only a 5% chance that it is the control board. Of course, you
have to change the sensor board and cable first to determine if it is the
control board.</div>
<div> </div>
<div>I have submitted a quote to Artengine; if accepted the parts will be
ordered ASAP and the unit could be fully operational by September
25th. Again, this all depends on the diagnosis being correct.</div>
<div> </div>
<div> </div>
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">Stephen
Burke<br>Account Executive<br>Envirolaser Ltd.<br><br><a href="tel:613-619-1013" value="+16136191013" target="_blank">613-619-1013</a>
cell<br><a href="tel:613-225-4726" value="+16132254726" target="_blank">613-225-4726</a>
office</div></div></div>_______________________________________________
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