<div dir="ltr">I thought Epilog already had us replace one of the boards when this first occured? Does anyone know which one it was to ensure we do not try that same part again?</div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Sep 1, 2015 at 9:51 AM, Stephen Burke <span dir="ltr"><<a href="mailto:steve@envirolaser.com" target="_blank">steve@envirolaser.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="WORD-WRAP:break-word" dir="ltr">
<div dir="ltr">
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">
<div>Not fixed yet, but could be soon. Still have to get approval from
Artengine to order the parts.</div><span class="">
<div> </div>
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">Stephen
Burke<br>Account Executive<br>Envirolaser Ltd.<br><br><a href="tel:613-619-1013" value="+16136191013" target="_blank">613-619-1013</a>
cell<br><a href="tel:613-225-4726" value="+16132254726" target="_blank">613-225-4726</a> office</div>
</span><div style="FONT-SIZE:small;TEXT-DECORATION:none;FONT-FAMILY:"Calibri";FONT-WEIGHT:normal;COLOR:#000000;FONT-STYLE:normal;DISPLAY:inline">
<div style="FONT:10pt tahoma">
<div> </div>
<div style="BACKGROUND:#f5f5f5">
<div><b>From:</b> <a title="henri.kuschkowitz@gmail.com" href="mailto:henri.kuschkowitz@gmail.com" target="_blank">Henri K</a> </div>
<div><b>Sent:</b> Tuesday, September 01, 2015 9:49 AM</div>
<div><b>To:</b> <a title="lab@artengine.ca" href="mailto:lab@artengine.ca" target="_blank">lab@artengine.ca</a> ; <a title="steve@envirolaser.com" href="mailto:steve@envirolaser.com" target="_blank">Stephen
Burke</a> </div>
<div><b>Subject:</b> Re: [Lab] Zing 24 analysis</div></div></div>
<div> </div></div><div><div class="h5">
<div style="FONT-SIZE:small;TEXT-DECORATION:none;FONT-FAMILY:"Calibri";FONT-WEIGHT:normal;COLOR:#000000;FONT-STYLE:normal;DISPLAY:inline">
<div>Awesome
Stephen!</div>
<div> </div>
<div>Thanks
for leading the way and fixing it.</div>
<div> </div>
<div> </div>
<div>Much
appreciated,</div>
<div>
<div style="FONT-SIZE:13px;FONT-FAMILY:helvetica,arial">Henri</div>
<div style="FONT-SIZE:13px;FONT-FAMILY:helvetica,arial"> </div></div><br>
<p style="COLOR:#000">On September 1, 2015 at 9:48:15 AM,
Stephen Burke (<a href="mailto:steve@envirolaser.com" target="_blank">steve@envirolaser.com</a>)
wrote:</p>
<blockquote type="cite"><span>
<div dir="ltr">
<div></div>
<div>
<div dir="ltr">
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">
<div>According to the tech support at Epilog, and based upon all the
testing/servicing they had me do, there are two components that would be most
likely the cause of the problem.</div>
<div> </div>
<div>sensor board (75%)</div>
<div>sensor cable (20%)</div>
<div> </div>
<div>The sensor cable connects the sensor board to a control board.
There is only a 5% chance that it is the control board. Of course, you
have to change the sensor board and cable first to determine if it is the
control board.</div>
<div> </div>
<div>I have submitted a quote to Artengine; if accepted the parts will be
ordered ASAP and the unit could be fully operational by September 25th.
Again, this all depends on the diagnosis being correct.</div>
<div> </div>
<div> </div>
<div style="FONT-SIZE:12pt;FONT-FAMILY:'Calibri';COLOR:#000000">Stephen
Burke<br>Account Executive<br>Envirolaser Ltd.<br><br><a href="tel:613-619-1013" value="+16136191013" target="_blank">613-619-1013</a>
cell<br><a href="tel:613-225-4726" value="+16132254726" target="_blank">613-225-4726</a>
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