[Lab] Zing 24 analysis
steve at envirolaser.com
Tue Sep 1 09:51:16 EDT 2015
Not fixed yet, but could be soon. Still have to get approval from Artengine to order the parts.
From: Henri K
Sent: Tuesday, September 01, 2015 9:49 AM
To: lab at artengine.ca ; Stephen Burke
Subject: Re: [Lab] Zing 24 analysis
Thanks for leading the way and fixing it.
On September 1, 2015 at 9:48:15 AM, Stephen Burke (steve at envirolaser.com) wrote:
According to the tech support at Epilog, and based upon all the testing/servicing they had me do, there are two components that would be most likely the cause of the problem.
sensor board (75%)
sensor cable (20%)
The sensor cable connects the sensor board to a control board. There is only a 5% chance that it is the control board. Of course, you have to change the sensor board and cable first to determine if it is the control board.
I have submitted a quote to Artengine; if accepted the parts will be ordered ASAP and the unit could be fully operational by September 25th. Again, this all depends on the diagnosis being correct.
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